Support

Need help?

We're happy to help. Support requests are typically answered via email.

Setting up Sip Happens for your family
  • Install Sip Happens on the device your child uses. If your child has their own iPhone, iPad or Apple Watch and their own Apple ID, buy it on that device using their Apple ID.
  • The one-child purchase includes one child profile, so Family+ isn't needed for a single child on their own device.
  • Have more than one child? Family+ (an optional yearly subscription) adds up to 5 child profiles and the Premium Buddies, shared with your family through Apple Family Sharing.
  • A grown-up sets each child's Buddy, goal and reminders in Adult Mode on that child's device. Your child's progress stays private on their device, and is never sent to a parent or to us.

New to Sip Happens? See Apple IDs made simple on the homepage, or our FAQ.

When you email us, please include:
  • Device type
  • iOS version
  • App version
  • Description of the issue